Terms of service

Last updated: March 9, 2026

Welcome to REICHTUNNE. These Terms of Service (“Terms”) govern your access to and use of reichtunne.com, including any related pages, content, features, tools, products, and services made available through our website (collectively, the “Services”).

Throughout these Terms, “Reichtunne”, “we”, “us”, and “our” refer to REICHTUNNE. By accessing our website or purchasing from us, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our Services.

1. Eligibility

By using our Services, you represent that you are at least 18 years old and capable of entering into a legally binding agreement under applicable law.

If you are under 18 years of age, you may use the Services only under the supervision of a parent or legal guardian.

2. About our store

REICHTUNNE operates this online store and website to offer personal care and cosmetic products to customers. Our store is powered by Shopify, which enables us to provide the website, checkout, and related ecommerce functionality.

3. Use of the website

You agree to use the Services only for lawful purposes and in accordance with these Terms.

You agree not to:

  • misuse, disrupt, damage, or interfere with the website or its servers

  • attempt unauthorized access to any part of the website, customer accounts, systems, or networks

  • use bots, scrapers, crawlers, or other automated methods to access or copy the website without our prior written permission, except standard search engine indexing

  • upload or transmit malicious code, viruses, or harmful material

  • use the website in any fraudulent, abusive, misleading, or unlawful manner

We may suspend, restrict, or terminate access to the Services if we reasonably believe that you have violated these Terms or misused the website.

4. Products and product information

We make reasonable efforts to describe our products, ingredients, usage directions, pricing, and images as accurately as possible. However:

  • colors, textures, and appearance may vary depending on your device or screen

  • packaging may change from time to time

  • product descriptions, pricing, and availability may be updated without prior notice

All products are subject to availability. We reserve the right to discontinue any product, limit quantities, or refuse any order at our discretion.

Nothing on this website is intended to constitute medical advice. Our products are cosmetic and personal care products only. Individual results may vary. For medical, dermatological, or allergy-related concerns, please consult a qualified healthcare professional before use.

5. Orders

When you place an order on our website, you are making an offer to purchase the selected product(s).

After you place an order, we may send an order confirmation by email, SMS, WhatsApp, or other communication channel provided by you. This confirmation acknowledges receipt of your order but does not necessarily mean that your order has been accepted.

We reserve the right to accept, reject, cancel, or limit any order for reasons including but not limited to:

  • product unavailability

  • pricing or listing errors

  • suspected fraud, misuse, or unauthorized transactions

  • issues identified with payment or delivery details

If we cancel an order after payment has been received, we will process the applicable refund in accordance with our Refund Policy.

6. Pricing, taxes, and payment

All prices displayed on the website are in Indian Rupees (₹) unless otherwise stated.

Prices displayed on the website are intended for consumer purchases in India and may be changed at any time without prior notice. The price applicable to your order will be the price shown at the time of checkout.

Unless expressly stated otherwise, prices displayed on the website are inclusive of applicable taxes. Shipping charges, if any, will be shown at checkout. Where free shipping is offered, it will be indicated on the website or at checkout.

Payments are processed through third-party payment providers and gateways, which may include UPI, debit cards, credit cards, net banking, wallets, and other supported payment methods. By submitting payment details, you authorize the relevant provider to process the transaction.

We are not responsible for failures, interruptions, delays, or errors caused by third-party payment providers, banks, networks, or payment platforms.

7. Shipping and delivery

Shipping, delivery timelines, shipping zones, and related terms are governed by our separate Shipping Policy, which forms part of these Terms.

Delivery timelines are estimates only and are not guaranteed. Delays may occur due to courier issues, weather, operational disruptions, regional restrictions, or other events beyond our control.

We are not liable for delays caused after the order has been handed over to the courier or logistics partner, although we will reasonably assist with support and tracking.

8. Returns, refunds, replacements, and cancellations

Returns, refunds, replacements, and cancellations are governed by our separate Refund / Return Policy, which forms part of these Terms.

Because our products are personal care and hygiene-related products, returns may be limited and subject to eligibility conditions. Please review the Refund / Return Policy carefully before placing an order.

9. Customer accounts

You may be permitted to create a customer account or use guest checkout.

If you create an account, you are responsible for:

  • maintaining the confidentiality of your login credentials

  • restricting access to your account

  • all activity that occurs under your account

You agree to provide current, complete, and accurate information and to update it when necessary.

We may suspend or terminate any account that we believe is being used fraudulently, unlawfully, or in violation of these Terms.

10. Reviews, feedback, and user content

If you submit reviews, comments, testimonials, photos, feedback, suggestions, or other content to us (“User Content”), you grant Reichtunne a non-exclusive, worldwide, royalty-free, transferable license to use, reproduce, adapt, publish, display, and share such content for business, promotional, marketing, product, or customer communication purposes.

By submitting User Content, you confirm that:

  • it is your own content or you have the right to share it

  • it is truthful and based on your genuine experience where relevant

  • it does not violate any third-party rights

  • it is not defamatory, obscene, abusive, misleading, unlawful, or harmful

We may review, moderate, refuse, remove, or edit User Content at our discretion.

11. Intellectual property

All content on the website, including but not limited to text, product names, descriptions, graphics, branding, logos, icons, images, layouts, designs, and other materials, is owned by or licensed to Reichtunne and is protected by applicable intellectual property laws.

You may access and use the website only for your personal, non-commercial use in connection with shopping or learning about our products.

You may not, without our prior written consent:

  • copy, reproduce, republish, distribute, display, modify, or exploit any part of the website or its content

  • create derivative works based on our content

  • use our trademarks, logos, or branding in any way that suggests endorsement or association

All rights not expressly granted are reserved.

12. Third-party services and links

The Services may include links to third-party websites, tools, platforms, integrations, or services, including payment gateways, shipping partners, login providers, analytics tools, and social media platforms.

These are provided for convenience only. We do not control and are not responsible for the content, terms, privacy practices, availability, or policies of third-party websites or services.

Your use of third-party services is at your own risk and subject to the relevant third party’s own terms and policies.

13. Relationship with Shopify

Our store is powered by Shopify, which provides the ecommerce platform that helps us operate our website and checkout.

However, any purchase you make through this store is made directly with REICHTUNNE, not with Shopify. To the fullest extent permitted by law, Shopify is not responsible for the products sold through our store, customer support relating to those products, or any claims arising from transactions between you and Reichtunne.

14. Privacy

Your submission of personal information through the website is governed by our Privacy Policy. By using our Services, you acknowledge that you have read our Privacy Policy.

Because the store is hosted by Shopify, certain personal information may also be collected and processed by Shopify in order to operate and improve the store experience.

15. Disclaimer of warranties

The Services, website, and all products and content made available through them are provided on an “as is” and “as available” basis, to the fullest extent permitted by applicable law.

We do not guarantee that:

  • the website will always be available, uninterrupted, secure, or error-free

  • defects or errors will always be corrected

  • the website or server will always be free of viruses or harmful components

  • product descriptions, content, or listings will always be complete, current, or error-free

To the extent permitted by law, we disclaim all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

16. Limitation of liability

To the fullest extent permitted by applicable law, Reichtunne, its proprietor, affiliates, employees, service providers, and partners shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to:

  • your use of or inability to use the website

  • delays, interruptions, or failures in the website or services

  • errors in content, pricing, availability, or listings

  • third-party payment, shipping, or technology issues

  • use of or inability to use any product purchased through the website

To the extent permitted by law, our total aggregate liability arising from any claim related to a specific order shall not exceed the amount actually paid by you for that order.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

17. Indemnity

You agree to indemnify, defend, and hold harmless Reichtunne, its proprietor, affiliates, service providers, employees, and representatives from and against any claims, losses, damages, liabilities, costs, and expenses arising out of or related to:

  • your breach of these Terms

  • your misuse of the website or Services

  • your violation of any law or third-party rights

  • any User Content submitted by you

18. Force majeure

We will not be liable for any delay or failure to perform our obligations where such delay or failure results from causes beyond our reasonable control, including natural disasters, acts of God, strikes, lockdowns, governmental actions, internet or telecom failures, payment network failures, war, civil unrest, epidemics, pandemics, or courier disruptions.

19. Governing law and jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or relating to these Terms, your use of the website, or any purchase made through the website shall be subject to the exclusive jurisdiction of the courts at Chennai, Tamil Nadu, India.

20. Changes to these Terms

We may update or modify these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page.

Your continued use of the Services after such changes are posted constitutes your acceptance of the revised Terms.

21. Contact information

If you have any questions about these Terms, please contact us at:

Email: support@reichtunne.com
Support Hours: Monday to Friday, 10:00 AM to 5:00 PM IST