Refund policy

Last updated: March 9, 2026

At Reichtunne, we want you to feel confident when you shop with us. Since our products are personal care and hygiene products, returns are limited. However, if something goes wrong with your order, we’re here to help.

1. Product category

Our products fall under personal care and hygiene, so returns and refunds are accepted only in limited cases.

2. Eligible cases for return, replacement, or refund

We may offer a return, replacement, refund, or store credit only in the following situations:

you received the wrong product
you received the wrong variant
the product arrived damaged, leaked, broken, or visibly tampered with in transit
the order has missing items
the product delivered is past expiry or unreasonably close to expiry at the time of delivery

3. Conditions for eligibility

To be eligible for review:

you must notify us within 48 hours of delivery
the product must be unused and unopened, with the seal, label, and outer packaging intact, except where there is obvious transit damage
you must share clear photos of:
- the outer package with shipping label
- inner packaging
- product(s) received
you must email the details to support@reichtunne.com
you must include your Order ID, full name, contact number, and a short description of the issue

4. Non-returnable and non-refundable cases

Due to hygiene and safety reasons, we do not accept returns or provide refunds in the following situations:

the product has been opened, used, tested, or partially used
the outer box, seal, label, or packaging has been damaged or tampered with after delivery
the request is made after 48 hours of delivery
you changed your mind after purchase
you no longer want the product
you did not like the fragrance, texture, shade, colour, or finish
you feel the product did not suit you personally
expected results differ from your personal experience
free gifts, samples, or promotional items

Please note that every skin type and lip type is different, and results may vary from person to person.

If you experience discomfort, sensitivity, or a reaction, please discontinue use immediately and contact us at support@reichtunne.com. While we will do our best to guide you, this does not automatically qualify the order for a return or refund.

5. How to raise a return or replacement request

If your case meets the eligibility conditions above, please email us at support@reichtunne.com within 48 hours of delivery and include:

your Order ID
full name
contact number
a brief description of the issue
clear photos of the outer package, inner packaging, and product(s)

Our team will review your request and usually respond within 2 to 3 business days.

6. Pickup, return, and inspection

In approved cases, we may:

arrange a reverse pickup through our courier partner, or
request that you self-ship the item to an address shared by us

Where self-shipping is requested in a genuine approved case, we may reimburse reasonable shipping charges at our discretion.

Once the returned item reaches us, it will go through a quality inspection. After inspection, we will confirm whether a replacement, refund, or store credit is applicable.

Reichtunne reserves the right to decline a return, replacement, or refund request if:

the returned item does not match the original claim
the product appears used or tampered with
parts, seals, labels, or packaging are missing
the damage appears intentional or caused after delivery

7. Refund method and timeline

If a refund is approved:

for prepaid orders, the refund will usually be processed to the original payment method
in some cases, we may offer store credit, if agreed with you
if Cash on Delivery (COD) is available and applicable, refunds may be processed by bank transfer, UPI, or store credit, after receiving the required details from you

Once approved, refunds are generally processed within 5 to 7 business days. The time taken for the amount to reflect may vary depending on your bank, card issuer, UPI app, or payment provider.

8. Order cancellation

You may request cancellation of an order only if it has not yet been dispatched.

To request cancellation, email us as soon as possible at support@reichtunne.com with your Order ID.

If the order has already been shipped, it cannot be cancelled. After delivery, only cases covered under this Return & Refund Policy will be reviewed.

9. Late or missing refunds

If we have confirmed that your refund has been processed but you have not received it yet, please:

check your bank account, card statement, or wallet again
contact your bank or payment provider, as refund posting times may vary
wait up to 7 business days from the date of refund confirmation

If you still cannot trace the refund after that, please contact us at support@reichtunne.com with your Order ID and refund confirmation details.